Call center inbound

At first they were twenty two, but then a german guy disapeared.

 In training he started to complain they did not have any material to support the study, they had to take notes all the time, of the procedures and how to use the program, It was all ush, ush, they had created it to receive calls and register them, and contact hotels.

 And they learned how to use the site, where people booked the appartments , and other hébérgements.

That german colleague didn´t come to do the final test.

They had 30 questions, with multiple answers, and they must have 85 %.

Lucia was not good in tecnnology, She had one hour to take the test and they could see all the training in the computer, procedures and so on. But they had real questions and situations and they had to say right away what to do. Like if they were in inbound, with a client asking things. In English. Because there were Italians, French, Ucranians, Germans.....Portuguese. But she was hired.

Then, they started to do Inbound too.

 Wich meant, the client called, they answered, they said they made a reservation and wanted to know if there were breakfast, could bring the dog, have an extra bed. She asked the reservation number, they said " quatrevingtdixhuit,troixcentstreze "....and she said " Vous pouvez dire un nº à chaque fois ? ", " Vous ne parlez pas français ? ", " oui, mais je dois metre les numeros dans l´ordinateur et je ne veux pas me tromper..." et ils diaient " 98.313.....". Oui c´est ça.

There was a girl there, she was French, but muslim, always with a scarf around the head. She was very quiet and elegant, but she seemed completely lost with every move. A nice young man next to her, helped her, he did almost all the cases for her "you go there, then there, write this....".

And one day she didn´t come. They were  twenty one.

But Lucia,liked the atmosphere, modern, international.informal, they called their bosses by the name.
Of course they payed poorly, and those who earned less were those who spoke Portuguese, Russian, and English. Then who spoke French and Italien , and finnaly those who spoke German. Because Germans don´t work for nothing.


Lucia was the only one who spoke French but were not native. The others were raised in France, sons of emmigrants, now in Portugal. She spoke English, French and Italien, but only english and French with some fluency. So she aplied to the French Line, did the test and passed.

Every day they took their lunch and eat together in a big cafeteria. There was no canteen.
Lucia was a bit surprised by the number of obese people she saw. Those who worked there for more than a year were almost all obese, and they ate only salads. She hoped she didnt became like them.

There was this Italien girl (women, 32) who worked part time, for she had a daughter. Lucia and Rita became friends.

Rita had a little girl and had to take a few days to take care of her. She came back, was called to the chiefs, and didn´t return.

Two or three months passed and Lucia began to be assled by one of the chiefs. He was rude, ordinary, said dirty jokes  to the boys. They laughed unwilingly.

Lucia was funny and one day began mimikink this chief in his back. The others laughed and he noticed. He began picking with her work , that she wad not the necessary fluency to do the same work as her fellows.

And one day she was called to the office of the top boss.

She never came back

And people became a little more obese.